| Frequently Asked Questions (FAQs) | ||
| SAMPLES & DEVELOPMENT | ORDERS & TRANSPORTS | QUALITY & WARRANTY |
| How much is the sample cost? We will charge a sample fee depending on your design.This investment will be refund once you place order. | What payment terms are available? 100% L/C at sight. TT. (telegraphic transfer): 30% deposit and 70% balance before shipment. | Do you make testings for the bags? Of course! Owning a laboratory with machines (tensile tester, salt spray test machine, color assessment cabinet, color fastness tester) that can test products properties help providing a sense of trust for our customers. |
| How long can you send the sample?Samples lead time: about 7-10 days. | Which is the MOQ: MOQ is 1000pcs / color / style. | What is your quality warranty terms? We can arrange our own QC department and third party inspectors to assure quality control. |
| Can I have a fully customized sample?Yes, definitely. We offer customized colors, sizes, logos. | How many bags can you make per month?Currently 200,000 pieces per month. | What is your delivery time’s warranty terms? Everything will be scheduled in advance. We will let you know the current situation 15 days before the delivery time, and will offer a faster shipping if it is delayed. |
| Do you always have new design models to give me some new ideas? Yes, we have our R&D and Design Department for new creative designs, actually with more than 500 items to provide our customers new inspirations for their designs. | Can I have my own inspectors to ensure my product quality?Yes, they are welcomed! | |
| How you can proof the products are sustainable? Offering certificates like GRS, GOTS, test reports – and more, the order and material can be tracked officially. | How long it takes for ordered production?Depends on your order details. Generally it takes 30/45 days to deliver. | |
| What are your shipping methods and how long they take? Normally, shipping by air takes 7 days and shipping by sea takes 35 days. We would handle shipping information for you and suggest the most reasonable way to meet your required time. | ||
| Which kind of deliveries do you offer? We can help you arrange EXW, FOB shipping. | ||
| How the products are packaged? Generally 1 piece per poly bag, and a proper quantity in each export carton.Customized packages are also acceptable. |
